FAQ's

Where do your subscribers come from?

We receive new opt-in email subscribers from several high traffic websites, including website's owned or managed by our advertising partners. All of the opt-in subscribers we send offers to have agreed to receive them, and we maintain the links to the privacy policy that each subscriber agreed to at the time of registration.

Do you send HTML or Flash Email?

Every email we send is in HTML format, however, we do not send flash emails as they are potentially problematic for a large number of recipients. Instead, we recommend converting the flash presentation to an animated gif, which all HTML recipients can view without difficulty. This provides the same animated effect, but without the need for special plugins.

Do you provide guaranteed results?

We guarantee that a certain percentage of emails will be delivered but we do not guarantee any subsequent action. We do not guarantee the number of recipients who will click your advertisement and visit your website, because this is completely out of our control.

We have confidence that our opt-in email subscribers will open the emails we send them, because they recognise us as the sender, and are familiar with the high quality of our advertising. However, we cannot control their confidence level, or interest level, in the product(s) or service(s) offered by our customers. Essentially, we are providing a guarantee that at least 95% of your emails will be delivered. If this percentage is not achieved then we will refund your money in full.

If the mailing does not make a profit, can I have a refund? 

No. Our advertising service is no different than that of a newspaper, or print publication. If you run an ad to sell your car with the local newspaper, and nobody buys the car, the newspaper will not give you a refund. While we always do our best to make every campaign profitable for our customers, and 75% of our customers re-order with us, it is possible that your advertisement may not be as effective as you had hoped. In the event that this does happen, we will gladly work with you to improve your response rates of future campaigns, but we cannot provide a refund once service has been rendered.

Can I rent a mailing list from you and send the email myself?

While we do not "rent" our opt-in mailing lists, we do make certain databases available for purchase. Please call for details.

What does the term "Double Opt-In" mean? 

"Double Opt-In" subscribers are the same as "Opt-In" subscribers, with one important difference. A double opt-in subscriber has confirmed their subscription by confirming their identity. When the subscriber joins a mailing list they receive a confirmation email, which normally requires them click a link within the message body, which confirms their true identity, and also prevents fraudulent or erroneous subscriptions.

Only a small percentage of co-registration subscribers are really "Double Opt-In", although it is common for unscrupulous email list providers to advertise their data as being "Double Opt-In". This type of data is also much more expensive than typical "Opt-In" data, as well as being very hard to find.

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